Frequently Asked Questions

Online Orders, Shipping & HQ FAQs

We don’t usually as the shipping costs would usually be high. You can request it and we will check with DHL how much it would cost, the customer would be responsible for the shipping costs as well as any duties that need to be paid.

Your order will be processed that following Monday, provided that your payment has cleared into our account and the correct reference was used if an EFT payment was made. If you are in a local area you order should arrive on the Tuesday, if you are in an outlying area it can take 2-3 days to be delivered. Please note during very busy times these times may vary, but we will notify you if there are any delays

If your order is placed by 1pm we will be able to make sure its packed and booked in time for an overnight delivery. Please note that some areas do not allow for overnight deliveries, if you are unsure you can contact us or The Courier Guy to check whether you are eligible for an overnight delivery.

Our head office times are 8am – 4:30pm, this includes any online order queries. Our store times may vary from store to store, you can find this on the Store Locator page

Our average delivery time is 2-3 working days depending on the area we are delivering to. Some areas may take longer to deliver to if they are outlying

Usually 1 day if the order was paid for via card services, EFT payments do prolong the process up to 3 working days, if we do come across an issue with your order and cant get hold of you or we are heavily backlogged it can take longer. We will notify you if there are any delays

We don’t allow any collections from our warehouse but you can request to collect and if one of stores which are most convenient for you does have all the stock required for your order, we will arrange the stock to be packed at that store for you to collect ASAP. Provided that payment has cleared

You can track the status of your order on our website under “My Orders”. Processing means payment has cleared, it will be packed and your next step would be a tracking number for the couriers. On-Hold means we are waiting for payment to clear into our account, this can take up to 3 days depending on your bank.

Yes you can. Please call us on 010-023-2400 to cancel your order. You can then request credit or a refund. Refunds will require you to email [email protected] with your order number and bank details. Refunds can take up to 7 working days.

Health & Safety FAQs

If this were the case, you would simply drown yourself when taking a shower. When you shower you inhale water vapour, when you vape, you inhale water vapour, so no, vaping will not put water on your lungs

Device FAQs

There could be several reasons as to why a device is not firing: 

  1. The device is not switched on.  In some cases, without realising one could have missed a click while trying to switch the device on. Always make sure you do 5 fast clicks on the power/fire button to switch the device on or off. There will usually be a flashing light to indicate whether it is on or off.
  2. The coil has burnt out or is faulty. In some cases, you will find that your device does not fire, this doesn’t necessarily mean that the device is faulty, but could just be a manufacturing error on the coil or your  device does not fire when your coil is severely burnt. 
  3. Low battery. In many cases we are all too eager to use our vape and we don’t leave it on charge fully, thinking the battery is faulty. Always leave your device on charge for the maximum time indicated for it to charge or until the light indicates that it is fully charged
  4. The device is faulty in some cases. Please seek help from your sales consultant should you not succeed in getting your device to work. 

Atomizers FAQs

The Ω / Ohms unit of electrical resistance, transmitting a current of one ampere when subject to a potential difference of one volt. 

There is nothing worse than having your vape spit at you! Here is why this could happen and how to resolve the problem: 

  1. Your coil could be over-primed, sometimes just that tad bit too much of priming saturates your coil causing it to spit back.
  2. If you don’t use your device on a regular basis the liquid also saturates your coil which could cause the liquid to spit back and make that popping sound, giving you a heart attack every time making you think your vape is going to explode. Don’t worry, it won’t explode. That popping you hear is just little formed droplets of E-liquid on the coil, when you fire the device the drops on the coil  pop as they vaporise like water on a hot frying pan.
  3. To resolve/prevent this from happening, make sure that you don’t over saturate your coil when you prime it.
  4. Instead of inhaling when you press your fire button, exhale while firing to get rid of the excess liquid on your coil. 

Again, there could be a few reasons for this. 

  1. Not priming the coil properly. Always remember to prime your entire coil properly (not too much or you will over prime) and let it sit for about 10 minutes to make sure the coil pulls in the liquid properly.
  2. The more constant you vape, the faster your coil is going to burn out. If you are a frequent vaper who constantly pulls on your vape, your coils will have a shorter life span.
  3. Cotton candy and apple pie sounds delicious right? It might be yes but, the sweeter and darker your liquids are, the faster they burn out your coils

An RTA is a Rebuildable Tank Atomizer, a tank on which you build and wick yourself, these tanks can have either single, dual or triple coil options. 

An RBA is a Rebuildable Atomizer, this is a screw on deck that you can attach to your normal sub-ohm tank to make it a rebuildable tank. 

An RDA is a Rebuildable Dripping Atomizer, a dripper does not have a tank section so with a dripper you have to drip your liquid on a regular basis so that your cotton does not dry out. 

An RDTA is a Rebuildable Dripping Tank Atomizer, this is a tank that has a dripping option as well. 

It’s all in the wicks.  

If your cotton is too thick, your liquid does not pull through the cotton properly which gives you that horrible dry cotton/burnt taste, which we all know is hell on high wattage!!! 

If your cotton is too thin, you can experience spit back and leakage on your tank

E-Liquid FAQs

New form of nicotine that is naturally formed in leaf tobacco and is more stable. Salt nicotine contains benzoic acid which makes it smoother and have a faster delivery system of the nicotine to your lungs, which is why many vapers are moving from freebase nicotine to salt nicotine as the throat hit mimics that of smoking a cigarette.

Sadly, in this industry there are a lot of cloning when it comes to e-liquids.  

One can firstly judge by the price in millilitres, for example if you go to certain establishments and see that there is a 100/120ml bottle of international e-liquid for R80-R120, that already should be a warning sign. Purchasing cheap and counterfeit liquids can have a health risk to you as we are not aware of what goes into that liquid.  

These juices also tend to burn your coils fast and is a thinner consistency than legitimate liquid. It also has a very bland taste to it.

Always purchase your e-liquid from an established and well-known vaping retailer. 

DIY FAQs

VG is short for vegetable glycerin, this is a thick, sweet liquid. VG is the chemical in vaping liquid that produces your clouds and vapor.

PG is short for propylene glycol, this is the thinner and tasteless liquid which produces more of a throat hit than VG does, which simulates the feel of smoking better. It also helps preserve the flavours from degrading, which is why it’s in so many food products.

Most e-liquids have a 70(%)VG and 30(%)PG ratio, which is the best level for cloud chasers, its smoother on the inhale but still gives a bit of a throat hit.

Some other e-liquids either have a 50/50 VG/PG ratio which works well in salt nicotine’s, and then there is also 80VG 20PG ratio which is not a very common ratio. This ratio can also increase vapor production with a slight decrease in the throat hit.

Dry Herb Vaporizers FAQs

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CBD FAQs

Pure CBD oil does not contain THC, THC is the psychoactive compound in marijuana and hemp that causes a high. CBD is used among most to relieve inflammation and other forms of muscle and joint pain, relaxation, drowsiness, enhanced appetite, anxiety and stress relief.  

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